1. General

In these terms, “you” means all persons named on the reservation. If you are making this reservation, you should make all attendees aware of these terms and conditions. If they have any issue with them, they should notify us in advance. The provision of their details will be deemed as their acceptance of these terms.

What these terms cover
By reserving an experience, you agree that these terms form the basis of your contract with us, and you agree to be bound by them. All reservations are subject to your acceptance of these terms. Please read these terms carefully and contact us if you have any queries.

Who we are
We are William Grant & Sons Irish Brands, a company registered in Ireland under Company Number 485520 and our registered office is at 4th Floor, Block D, Iveagh Court, Harcourt Road, Dublin 2, Ireland.    

How to contact us
You can contact us by telephoning us at T: +353 (0) 57 93 25015 or by writing to us at

How may we contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking form.


2. Our contract with you

How to book an Experience
You can book a Virtual Snug Session with Tullamore D.E.W. by emailing us at You will then be contacted by a member of our customer service team to confirm your availability and schedule a time for your booking. At this point we will ask you to secure booking by proceeding with payment.

You will be able to pay for booked tours using Visa, Mastercard, Visa Debit or American Express. Once you have submitted your payment details, the order will be placed.

Booking Confirmation
Once the order has been completed, you will receive an email to confirm this. At this point a legally binding contract will be in place between us and you. 


3. Our Experience

All experiences are sold subject to availability.

Some housekeeping rules

  • All attendees must be over the legal purchase age and will be asked to provide identification on delivery of their ingredients.
  • Please ensure that all attendees are happy to provide their name, date of birth, address and contact details to enable them to take part.
  • You will be sent an email at least 24 hours prior to your experience with your Zoom link, start time and a reminder of what you need for the experience
  • We ask you login 5 minutes before your start time and you prepared to begin your experience
  • We ask you enjoy your experience sensibly. Any use of inappropriate or abusive language may result in expulsion of your experience, this will be at the discretion of our host.
  • Any special requests should be notified to us at the time of booking. We will try to accommodate your request.
  • The Virtual Snug experience is only available in the Republic of Ireland.


4. Delivery

Each recipient will be notified of their delivery slot by text 24 hours in advance of their delivery.

Please ensure that all recipients are home for their allocated delivery slot and have a valid ID to verify that they are over the age of 18. ID will be requested from all recipients at the point of delivery. Our delivery drivers reserve the right to refuse delivery if recipients cannot provide a valid ID.

As a signature cannot be taken during Covid-19, all recipients will need to provide their middle name or date of birth as a means of verification.

Delivery will be made contactless.

Driver will be issued with PPE inc. gloves, mask and visor.

No more than two delivery attempts will be made if a recipient is not at home.

If your order is returned because of something within your control (for example, if there is nobody at your delivery address within your booked timeslot to receive the order, or if the person there cannot satisfy our proof of age requirements) we are entitled to charge you for the delivery charge for that returned delivery.


5. The price

The price of the tour will be stipulated at the point of purchase. The price is inclusive of VAT.

Following the receipt of the booking, we will confirm by email the details of your booking and the price.


6. Your rights to change or cancel your booking

Change booking
If you wish to change any part of your confirmed booking, you should inform us as soon as possible. We will do our best to assist you, but we cannot guarantee that we will be able to meet your request.

Right to cancel
Experiences are only valid for the date and timeslot booked. Participants who fail to partake in their booked experience (or who arrive late) may forfeit their experience and may not be eligible for a refund.

If you cancel a booking, provided you do so no later than 5 working days prior to your tour date we will refund the full cost of your tour. If you cancel a booking within less than 5 working days prior to your tour date, your payment will not be refunded.

Where a refund is payable, we will make the refund without undue delay, and not later than 14 days after the day on which we are informed about the decision to cancel the reservation.

We will make the refund using the same means of payment used for the initial transaction unless expressly agreed otherwise.

In all instances, notification of changes or cancellation must be made in writing to us and will be effective on the date this is received by our reservations department. Any cancellations or alterations to your bookings should be addressed to


7. Our right to change or cancel your booking 

Changes to the experience by us 
In the unlikely event that we are required to significantly cancel or alter a material part of your experience, we will notify you of this as quickly as possible to let you decide how you wish to proceed. If we do this, you will be able (i) to take an alternative experience of equivalent quality if we are able to offer that, (ii) to reschedule your experience to a date that is suitable to you; or (iii) to cancel your booking and obtain a full refund of all monies paid by you. 

Cancellation of the experience by us 
We may also cancel your booking under the following circumstances:

a. If you break any of these terms;

b. If we experience circumstances outside of our control;

c. If two attempts to deliver your ingredients have failed because of something within your control; or

d. If we think that you and/or your event might have a negative impact on our reputation (or the reputation of our brands) of you and/or your event may cause damage to the visitor centre.  In such an event, we will refund all payments made by you to us but will have no further liability to you.

Please note, tours may be cancelled at short notice in the event of emergency or other unavoidable circumstances. 

We are not responsible for changes or cancellations outside our control.
Notwithstanding anything contained in these terms, we will not have any liability to you for any loss, inconvenience or damage if we are prevented from providing the tour (in whole or in part) as a result of any circumstances which are out with our control, including events such as:

a. Strikes or other industrial action or dispute;

b. Internet or communications outages;

c. War or threat of war, terrorist activity or the threat of terrorist activity;

d. Civil commotion, riot or unrest or dispute or commotion;

e. An act of God including adverse weather conditions or natural disasters;

f. Road conditions or road closures; or

g. Legal action against us, not resulting from our negligence, which prevents us from providing the experience. 


8. Liability

We will be liable to you for injury to persons or loss or damage to property only where we have been negligent but otherwise will be under no liability to you whatsoever.

We exclude liability to you for: 

a. losses that were not foreseeable to both you and us when your booking was confirmed by us; and

b. losses that were not caused by any breach of these terms by us.

We do not accept any responsibility for items lost or stolen whilst on tour.


9. Complaints

How to tell us about problems
If you have any questions or complaints about the experience, please contact us. You can write to us at


10. How we may use your personal information

We will hold your data for a period of one month after the date of your event, after which it will be deleted unless you consent to the receipt of marketing materials from us.

We may ask to record parts of the tasting or use snapshots of the tastings including you and the other guests.  You will be advised before anything is recorded so that any of the attendees can refuse to be included any recordings of images. If you agree to be included in any recordings or images taken during the tasting, you do so on the understanding that we will be free to use those images in connection with the promotion of similar events and our brand.

For more information on how we will process personal data, please loot at our privacy statement


11. Online Security

To ensure that your online shopping experience is secure, your payment card details will be encrypted on a secure server to minimise the possibility of those being accessed, read or used by someone who should not do so as they are sent over the web.


12. Other important legal provisions

These terms are governed by Irish law and any disputes will be heard by the Irish courts.


13. Severance

If any of these terms are determined to be invalid, unlawful or unenforceable, that term will be severed from the remaining terms (which will continue to be valid to the fullest extent permitted by law).